Articles
How machine builders turn manuals, parts catalogs, and service knowledge into aftermarket revenue, and stay compliant with the EU Machinery Regulation while doing it.
A two-week documentation pilot for machine builders: scope, steps, and results
Plan a focused documentation pilot using one machine configuration. Define inputs, engineering review, deliverables, and success measures across ten working days.
· 3 min read
Keep machinery risk-assessment documentation aligned with the delivered machine
Connect machinery risk assessments, technical evidence, and instructions to the right configuration. Build a practical review process for engineering changes.
· 3 min read
Spare parts forecasting: put machine telemetry in context
Use installed-base records, runtime, maintenance plans, and parts history to improve spare parts planning. Start with transparent assumptions and a simple baseline.
· 3 min read
Predictive maintenance for OEMs: build the service foundations first
Make OEM predictive maintenance useful with reliable machine context, service outcomes, and clear response procedures. Start with a defined failure mode and pilot.
· 3 min read
Use PLC fault codes to find gaps in your machine documentation
Turn alarm logs and repeated support questions into a practical documentation backlog. Map faults to procedures, check coverage, and measure the results.
· 3 min read
Put machine-specific documentation within reach in IXON Cloud
Bring approved manuals and work instructions closer to IXON Cloud service workflows. Check machine mapping, permissions, revisions, and technician access.
· 3 min read
Ewon, IXON, and Secomea: putting documentation beside remote access
Connect machine documentation to remote-service workflows. Compare delivery approaches for Ewon, IXON, and Secomea without confusing access with instructions.
· 2 min read
Reduce repeat OEM support tickets with better self-service documentation
Use repeated support questions to improve machine documentation. Make approved answers easier to find, retain escalation, and measure successful resolution.
· 3 min read
Turn maintenance documentation into a service contract customers can evaluate
Build a clearer OEM maintenance offer with approved intervals, procedures, parts kits, and service records. Define scope before promising a fixed price.
· 3 min read
Can ChatGPT write a machine manual? What the workflow needs
AI can help draft a machine manual. Learn what source control, engineering review, configuration checks, and publication approval must add to the workflow.
· 3 min read
Technical writing agency or AI documentation platform: how to choose
Compare technical writing agencies and AI documentation platforms for machine manuals, including review effort, revision costs, ownership, and ongoing updates.
· 3 min read
Spare parts leakage: make it easier for customers to buy the right part
Find where OEM parts enquiries lose momentum. Improve identification, configuration matching, quote requests, and the customer ordering experience.
· 3 min read
Connect maintenance procedures to the parts a technician actually needs
Link maintenance instructions to the correct spare parts and machine configuration. Reduce identification work and make service requests easier to complete.
· 3 min read
How to build a spare parts catalog when your BOM is incomplete
Build a useful spare parts catalog from imperfect CAD and BOM data. Start with one machine, verify service parts, and track configuration gaps.
· 3 min read
How to keep machine documentation on track for customer handover
Keep manuals, parts information, and service instructions aligned with the machine being delivered. Plan source ownership, reviews, and documentation milestones.
· 3 min read
An OEM customer portal technicians can actually use
Give technicians the right manuals, maintenance procedures, and spare parts information for their machine. A practical guide to OEM documentation portals.
· 3 min read
From CAD to manuals, parts catalogs, and maintenance procedures
Turn CAD, BOMs, recordings, and existing files into a coordinated OEM documentation set. Learn what each source contributes and how to manage revisions.
· 3 min read
From STEP file to an interactive 3D spare parts catalog
Build an interactive spare parts catalog from STEP geometry and verified parts data. Check assembly structure, configurations, customer access, and updates.
· 3 min read
Digital instructions under EU 2023/1230: when can you stop printing?
Understand Article 10(7): digital machinery instructions, download and printing requirements, online availability, paper requests, and non-professional users.
· 3 min read
How machine builders can grow aftermarket revenue without chasing a benchmark
Find practical aftermarket opportunities across parts, maintenance, and upgrades. Assess your installed base, service costs, and documentation before setting targets.
· 3 min read
Service documentation for machine builders: connect the manual to the service business
Make OEM manuals, parts catalogs, and maintenance procedures useful to customers and service teams. Start with the tasks that drive enquiries and repeat work.
· 3 min read